Common Questions


Common Questions

Why can’t I see the badges?

  1. Make sure that badge Visibility Enabled From WPBM Settings.
  2. You have assigned a badge through the product editor category to have at least one product you have assigned the badge.
  3. If you are using any condition on a badge, make sure the product fulfills all conditions you are looking to see badges.
  4. Make sure that your theme is compatible with WooCommerce & used WooCommerce hooks properly.

Make sure to check these points properly & if you still have the problem feel free to contact us.

WPBM not working with my current theme.

If you have this problem, then your theme isn’t using the WooCommerce hook properly, but sometimes it may occur between plugin & theme confliction. But this is a special case & we will only support you if it’s don’t need any customization task.

Why is my product archive page is broken?

This is because, in your theme, instead of using the WooCommerce hook to customize the product archive page, the theme dev directly edited the WooCommerce archive file. You can extend the archive page template by copying the `woobadge-archive-product.php` file from plugin/templates/ to `yourtheme/templates` folder.

I want a refund because this plugin doesn’t fulfill my requirements.

Please read WPBM plugin Features carefully before you buy it. We will only allow a refund when our plugin couldn’t full fill something which it promises.

Note: If the plugin doesn’t work because of your third-party theme or plugin refund will not be allowed, but in some special cases will be considered.

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