Robin - BoomDevs

[Robin]

Hello Fernando,
You can share your creds here and before you submit you can see a checkbox called set as private reply if you check that only our support admin can see your creds.
Thanks,
Robin

[Robin]

Hello Artiom,
Thanks for your query. Sorry, we didn’t properly understand your issue.
Can you please elaborate a bit more with screenshots?
Thanks,
Robin

[Robin]

Hello Steve,
We have fixed the problem and sending a new update to CodeCanyon you will receive it within 24 hours. Please be patient.
Regards,
Robin

[Robin]

You already do. Just place your creds in the reply and mark it as a private reply. Check the screenshot here: https://prnt.sc/wljyvb

[Robin]

Hello There,
I see you have a problem with the single page too which is not normal. Can you please make sure you have the settings enabled on our plugin settings page?
Also, if you can share your website access in a private reply here we can have our developer look at your site and solve it asap.
Thanks,
Robin

[Robin]

Hello Maike,
Thanks for purchasing our plugin and sorry to hear that you’re having trouble using our product.
I’ve checked your link, by default in the product list item is itself a link. You can have a link inside another link. That’s why badges are already linked in the product single page, not in the shop list.
Please feel free to let us know if you’ve any other problems.
Thanks,
Robin

[Robin]

Both their plugin and ours are using the same library, except they are adding some extra CSS which is making the tooltips disappear. If you just tell them to debug they will know what’s your problem, so no worries about context.

[Robin]

Hello Uwe,
Actually, we aren’t sure what code the other plugin is applying which is breaking the tooltip. We think everything good is from our end, so can you please contact the other plugin support to look at what’s going on?
We will be very happy to co-operate with them.
Thanks,
Robin

[Robin]

Hello,
No sorry, our plugin supports showing badges like a list only. No custom positioning for an individual badge is allowed.
Thanks,
Robin

[Robin]

Hello,
Thanks for your patience. I had a look into your staging site and I found the cause of the tooltip problem solved the badge positioning problem for the product single page.

You were using a filter plugin and I think those guys added some CSS code that’s breaking the tooltip. For now, I’ve disabled that plugin, and if you check you will see the tooltip is working fine.
If you want to use the other plugin too with ours please contact their support for more info about why it’s happening.

Although our shortcode works fine on other themes but I just find out it didn’t for Divi builder. For now, I’ve changed the code directly from wp-admin
for our plugin so for now please keep using the copy from the staging site.

Soon you will be notified of a new update with the fix and then you can use that version after that.

Feel free to let me know if you have any other questions.

Thanks,
Robin