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Tooltip shows but is empty
- This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago by
Robin.
Viewing 6 posts - 1 through 6 (of 6 total)
December 11, 2020 at 9:06 pm
#12250
Hi
My tooltips show an empty box with no text in it. What do I need to do to fix that?
https://prodogromania.de/alle-hunde/teddy/
Thanks a lot!
Uwe

Participant
December 11, 2020 at 9:06 pm
#12253
Hello Uwe,
We had our other customer having the same kind of problem because of a conflict with a filter plugin. If you’re using a filter plugin on your site please deactivate it and try again and let us know what happens.
Thanks,
Robin

Keymaster
December 11, 2020 at 9:06 pm
#12413
Hi Enamul
Thank you for your reply. And yes, I’m using “WOOF – WooCommerce Products Filter”. And yes, when I deactivate this plugin the tooltips work.
So what’s the solution? (if you go to https://prodogromania.de/hundegalerie/ and click on the orange button saying “Auswahl einschränken” you see that we need the filter …)
Thanks a lot!
Uwe

Participant
December 11, 2020 at 9:06 pm
#12623
Hello Uwe,
Actually, we aren’t sure what code the other plugin is applying which is breaking the tooltip. We think everything good is from our end, so can you please contact the other plugin support to look at what’s going on?
We will be very happy to co-operate with them.
Thanks,
Robin

Keymaster
December 11, 2020 at 9:06 pm
#12624
Can you give me a little technical information for my conversation with the filter-plugin people? Like which css-classes and/or js-scripts and/or php-functions are you using for the tooltipp that might be part of the collision?
Thanks a lot
Uwe

Participant
December 11, 2020 at 9:06 pm
#12665
Both their plugin and ours are using the same library, except they are adding some extra CSS which is making the tooltips disappear. If you just tell them to debug they will know what’s your problem, so no worries about context.

Keymaster
Viewing 6 posts - 1 through 6 (of 6 total)
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