We appreciate your cooperation in creating a ticket for this issue. For security reasons, we kindly ask you to provide the credentials in a private reply. This will help our developer team to resolve the problem as quickly as possible.
It seems that it has temporarily blocked our IP address, preventing us from logging in to your website(https://prnt.sc/SRttfxGDY7jn). We kindly request you to look into this issue and help us resolve it as soon as possible.
Thank you for your cooperation and understanding.
Our developer team has informed us that there might be a conflict with some other plugins on your site. Since your site is a live site, we cannot risk making any changes without proper testing. Therefore, we kindly request you to create a staging site and let us investigate the issue further. Alternatively, you can take a backup of your site before we proceed with any troubleshooting. This way, you can restore your site in case anything goes wrong. We highly recommend that you create a staging site and share the credentials with us. Thank you for your cooperation and understanding.