Settings of badge not showing

[carlo.carangelo]

Installing woocommerce product badge (lite version and then pro version)
Settings will not show on badge page.
Wordpress Version: 6.3.1

[Nisha Jahan]

Hello Sir,

We appreciate your cooperation in creating a ticket for this issue. For security reasons, we kindly ask you to provide the credentials in a private reply. This will help our developer team to resolve the problem as quickly as possible.

Thanks
Nisha Jahan

[carlo.carangelo]

This reply has been marked as private.

[Nisha Jahan]

Dear Sir,

It seems that it has temporarily blocked our IP address, preventing us from logging in to your website(https://prnt.sc/SRttfxGDY7jn). We kindly request you to look into this issue and help us resolve it as soon as possible.
Thank you for your cooperation and understanding.

Sincerely,
Nisha Jahan

[carlo.carangelo]

This reply has been marked as private.

[Nisha Jahan]

Dear Sir,

Our developer team has informed us that there might be a conflict with some other plugins on your site. Since your site is a live site, we cannot risk making any changes without proper testing. Therefore, we kindly request you to create a staging site and let us investigate the issue further. Alternatively, you can take a backup of your site before we proceed with any troubleshooting. This way, you can restore your site in case anything goes wrong. We highly recommend that you create a staging site and share the credentials with us. Thank you for your cooperation and understanding.

Waiting for your response.

Thanks
Nisha Jahan

[carlo.carangelo]

This reply has been marked as private.