Thanks for purchasing for product and we are sorry to hear that you’re having trouble setting up our plugin.
Could you please share your website address with temporary credentials for us, to look at the error and fix it for you please?
You can share the credentials here and “Set As Private Reply” to share it securely. You can remove our access as soon as the issue is solved.
Greetings! To thoroughly investigate the reported issue, we kindly request FTP access. Could you please create a staging site and an FTP account for it, sharing the details with us? Alternatively, if more convenient, you can provide the FTP details for the live site; rest assured, this information is treated with the utmost confidentiality.
Kindly share the necessary details via a private reply. Your cooperation is greatly appreciated.
The issue has been successfully resolved. We sincerely appreciate the opportunity to provide you with support. If you found our assistance valuable, we would be grateful if you could take a moment to provide a rating on WordPress at: https://wordpress.org/plugins/mobile-bottom-menu-for-wp/