Hello, thanks again for the quick help with the preloader. Can I simply re-download the file from Themeforest? Back to the topic. With the HTML theme there are still problems with spacing on the first slider… the spacing then looks too big at the top and the scroll down button is basically useless in its current state. I also just remembered that when navigating, the submenu opens strangely. Can you please correct that? Thank you in advance and best regards Ben
Our developers have thoroughly checked the theme, and they have confirmed that there are no issues with it. It’s possible that the problem might be specific to your website, but we can’t be certain without access to it. To help us pinpoint and fix the issue, we kindly request your website credentials. Please share them with us privately.
If you’re not comfortable sharing your site details, you can alternatively create a video recording that shows all the problems you’re encountering. This will give us valuable insights to assist you better.
Regarding your question about downloading the theme file from Themeforest, yes, you can re-download the file as many times as needed. We’re always here to assist you with any further questions or concerns you may have.
Your satisfaction is important to us, and we’re committed to resolving this issue for you.
Our developers have reviewed the video you provided. Unfortunately, the video didn’t include any voice or text explanations, making it challenging for our team to understand and identify the problems you’re facing. To help us assist you better, we kindly request that you create a new video with voice narration or provide a detailed written description of your issues and needs.
Additionally, we need to know which website you intend to upload this theme to. Different websites may have unique requirements. Since Themeforest is a global marketplace with diverse user needs, we can’t customize or upload theme files based on individual preferences.
To move forward, please provide us with access to your website or the HTML file you’re working with, and clearly outline your requirements. This way, we can assist you more effectively and ensure the theme meets your specific needs.
We’re here to support you, so if you have any questions or need further assistance, please don’t hesitate to reach out. Your satisfaction is important to us.
hi thanks again for the quick response. short explanation: the faulty preloader was not repaired in the file on TF, but only in the preview. the scroll down button is useless. see video. The spacing on the home page doesn’t fit and is too far down. see video. This is all no personal wishes for the site. This is a mistake that needs to be repaired. OK? Thanks and best regards
I’ve included the image to indicate where the preloader is located. You’ll notice that I’ve marked it. If you prefer to use your own preloader in the same spot, you can do so by renaming your preloader to match the current one’s name and placing it in the same location.
If you have any questions or need further assistance, please feel free to ask. We’re here to help you.