Dear Varad Khadke,
Greetings! To thoroughly investigate the reported issue, we kindly request FTP access. Could you please create a staging site and an FTP account for it, sharing the details with us? Alternatively, if more convenient, you can provide the FTP details for the live site; rest assured, this information is treated with the utmost confidentiality.
Kindly share the necessary details via a private reply. Your cooperation is greatly appreciated.
Thank you,
Bishal
