I am Bishal, and I apologize for the inconvenience you have experienced. Unfortunately, we were unable to provide you with proper support during the weekend. After the weekend, our team members attempted to log in to your account but were unsuccessful. I understand your concern and hesitation about sharing your credentials.
However, I assure you that if you share them as a private reply, they will be secure and confidential. Only our support team will have access to them.
If you are still uncomfortable with sharing your credentials in the support form, you can also try our live support option. You can chat with a person in real-time by visiting our home page and clicking on the live support icon at the bottom of the page.
We appreciate your patience and understanding when contacting us. We strive to provide prompt and courteous replies during our office hours.
We are very sorry for the trouble you have faced and we are always committed to serving our customers with 100% satisfaction.
We look forward to hearing from you soon.