Our developers have thoroughly checked the theme, and they have confirmed that there are no issues with it. It’s possible that the problem might be specific to your website, but we can’t be certain without access to it. To help us pinpoint and fix the issue, we kindly request your website credentials. Please share them with us privately.
If you’re not comfortable sharing your site details, you can alternatively create a video recording that shows all the problems you’re encountering. This will give us valuable insights to assist you better.
Regarding your question about downloading the theme file from Themeforest, yes, you can re-download the file as many times as needed. We’re always here to assist you with any further questions or concerns you may have.
Your satisfaction is important to us, and we’re committed to resolving this issue for you.