Our developer team has informed us that there might be a conflict with some other plugins on your site. Since your site is a live site, we cannot risk making any changes without proper testing. Therefore, we kindly request you to create a staging site and let us investigate the issue further. Alternatively, you can take a backup of your site before we proceed with any troubleshooting. This way, you can restore your site in case anything goes wrong. We highly recommend that you create a staging site and share the credentials with us. Thank you for your cooperation and understanding.
Waiting for your response.