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Dear Sir,

We apologize for any miscommunication or confusion that may have occurred. Our team has not received any response or further communication from your end regarding the previous support ticket. Based on this, we assumed that the issue had been resolved satisfactorily.

However, we understand that you may still require assistance or have additional concerns. To ensure that we address any remaining issues, we kindly request you to create a new support ticket. Our dedicated team will promptly attend to your request and provide the necessary support.

Once again, we apologize for any inconvenience caused, and we remain committed to assisting you. Should you have any further questions or need further assistance, please do not hesitate to reach out to us.

Thank you for your understanding.

Best regards,
Shamiul Bishal

Shamiul Bishal
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