Thanks for your patience. I had a look into your staging site and I found the cause of the tooltip problem solved the badge positioning problem for the product single page.
You were using a filter plugin and I think those guys added some CSS code that’s breaking the tooltip. For now, I’ve disabled that plugin, and if you check you will see the tooltip is working fine.
If you want to use the other plugin too with ours please contact their support for more info about why it’s happening.
Although our shortcode works fine on other themes but I just find out it didn’t for Divi builder. For now, I’ve changed the code directly from wp-admin
for our plugin so for now please keep using the copy from the staging site.
Soon you will be notified of a new update with the fix and then you can use that version after that.
Feel free to let me know if you have any other questions.