Sorry, you are not allowed to access the page after upgrading to PRO

Viewing 5 posts - 1 through 5 (of 5 total)
#29420

After upgrading to the PRO version I can not edit my settings anymore, because it keeps giving me a “sorry, you are not allowed to access this page” error.

Any idea what is causing this? I disabled all plugins, except TOP ToC and still got the same message.

Evenstar
Participant
#29421

If I “deactivate” my key, it returns back to normal and I can access the settings, but not the PRO features (because key is deactivated).

Evenstar
Participant
#29422

Sorry for the spam, but I can not seem to edit my posts.

As soon as I activate my PRO key it says its valid, and activates it. However, it removes the TOP ToC item in the left menu on the admin panel of WordPress.

If I go to plugins > settings it gives me the earlier mentioned error.

So, there seems to be something wrong with the activation, I guess?

Evenstar
Participant
#29423

Hello there,
We are glad you are using TOP Table of Contents Pro. It is a pleasure to have you as a customer.

The problem you are experiencing is not actually a problem. When you activate the pro plugin, the customizer option is available on the customizer page.
Appearance>> Customize>> Top Table of Contents

Here is a video that you can check out.
https://youtu.be/6yDPvyD1xDg

It is our pleasure to assist you. Feel free to contact us if you encounter any other problems.

Thanks
Shamiul Bishal

Shamiul Bishal
Keymaster
#29449

Hello
Since we have resolved your issue, we are closing the ticket.
If you encounter any other problems, please do not hesitate to open a new ticket.
Regards
Shamiul Bishal

Shamiul Bishal
Keymaster
Viewing 5 posts - 1 through 5 (of 5 total)
  • The topic ‘Sorry, you are not allowed to access the page after upgrading to PRO’ is closed to new replies.