Hello Ian Scott,
Thank you for creating a support ticket and providing us with the necessary credentials for your site. We sincerely appreciate your cooperation and understanding in assisting us with resolving the problem you are experiencing.
We have promptly transferred the details of the issue to our dedicated developer team, who will now take charge of finding a solution. Rest assured that they will prioritize this matter and work diligently to rectify the problem within the shortest possible timeframe.
Thank you for choosing our services, and we appreciate your trust in our capabilities.