We had our other customer having the same kind of problem because of a conflict with a filter plugin. If you’re using a filter plugin on your site please deactivate it and try again and let us know what happens.
Hello, Thanks for your query. I’ve looked into your website but couldn’t see any badge. Maybe you took them off. Please assign a badge to a product so that I can check the demo in the link and provide you some solution.
I’m really sorry for the inconvenience and for the late reply. Can you please share your website access in a private reply so that I can check and debug the issue.
Also it would be really helpful if you can create a screen cast or try to explain your problem with some screenshots.